Order fulfilment operation at Upwood Distribution

Service 02 / Fulfilment

Ecommerce fulfilment

Orders in, parcels out, customers happy. We run the warehouse side of your online business — receiving, storing, picking, packing and dispatching every order, every working day.

01 / The full service

Everything between “order placed” and “order delivered”

Goods in & put-away

Containers, pallets and parcels booked in, checked against your purchase orders, and put away to located, barcoded positions — discrepancies flagged the day they land.

Storage & stock control

Your products held in racked storage with live stock visibility. Cycle counts keep records accurate, so what your store says is in stock actually is.

Pick & pack

Every order picked against a barcode-verified pick list, packed to your specification — your boxes, your tissue, your inserts — and checked before it leaves the bench.

Same-day dispatch

Orders received before cut-off ship the same working day. Carriers collect from our door daily, with tracked services across Royal Mail, DPD, Evri and the pallet networks.

Returns handling

Returns received, inspected and graded to your rules: back to stock, quarantine, rework or dispose. You get the data; your customers get fast refunds.

Kitting & assembly

Bundles, subscription boxes, gift sets, point-of-sale kits and re-labelling — built ahead of demand so promotional stock ships as fast as core lines.

02 / Your channels

Sell anywhere. Ship from here.

Orders flow in from your store and marketplaces, and tracking flows straight back to your customers. We work with the platforms online sellers actually use — Shopify, WooCommerce, Amazon, eBay, Etsy, TikTok Shop and more — plus CSV and manual workflows for wholesale and B2B orders.

Selling on Amazon? We handle FBA prep and forwarding — labelling, poly-bagging, carton building and booking into Amazon’s network — alongside merchant-fulfilled orders shipped to Amazon’s service standards.

Multi-channel — one pool of stock serving every storefront
Tracking pushed back to your store the moment orders ship
B2B alongside D2C — wholesale cartons and retailer orders from the same stock
Peak-proof — Black Friday and launch-day volumes planned for, not feared

Parcels packed and ready for carrier collection

Pack bench · Same-day dispatch

03 / Why outsource

What you get back when we take the warehouse

/01

Your evenings

No more packing orders at the kitchen table or dashing to the post office. Orders ship while you work on products, marketing and growth.

/02

A cost that scales with sales

Fulfilment is priced per order, storage per pallet. Quiet month? Small bill. Record month? The capacity is already there — no hiring, no overtime, no new unit.

/03

Better delivery promises

Same-day dispatch and tracked services as standard lift conversion and reviews. Carrier rates negotiated on combined volume beat what most sellers get alone.

/04

Accuracy customers notice

Barcode-verified picking means the right item in the right parcel. Fewer mispicks, fewer refunds, fewer one-star surprises.

/05

Room to launch

New product, new channel, new market — the infrastructure is already in place. Test ideas without signing a lease first.

04 / Fulfilment FAQs

Before you ask — we’ve got you

What does fulfilment cost?

Pricing is built from three simple parts: storage per pallet per week, a pick-and-pack fee per order, and carriage at the rates we negotiate with carriers. You get an itemised quote based on your real volumes — and we’ll tell you honestly if outsourcing doesn’t stack up yet.

Is there a minimum order volume?

We work with growing brands, so the bar is low — typically from a few hundred orders a month. If you’re below that and growing fast, talk to us anyway; we’d rather grow with you.

How fast is onboarding?

Most sellers are live within one to two weeks: stock booked in, channels connected, packing spec agreed and a test batch of orders shipped before we go fully live.

What is your dispatch cut-off?

Orders received before the daily cut-off ship the same working day. Exact cut-off depends on the carrier and service — we’ll agree yours during onboarding.

Can you use my branded packaging?

Yes — most clients ship in their own boxes and mailers with branded inserts. We store your packaging alongside your stock and reorder alerts stop you running out.

Do you handle international orders?

Yes. We ship worldwide on tracked services and prepare customs data and documentation for international parcels, including into the EU.

Who do I talk to when I need something?

The team running your account, directly. No call centres — questions about an order get answered by someone who can walk over and look at it.

Hand over the packing bench

Send us your monthly order volume and average parcel size — we’ll model the numbers and show you exactly what fulfilment would cost. If it doesn’t stack up yet, we’ll say so.

Get my fulfilment quote →